At Jagrutiorganic, we take pride in providing high-quality herbal products to support your health and wellness journey. Your satisfaction is important to us. Please read our refund and cancellation policy carefully.

1. Order Cancellation

  • You may cancel your order within 12 hours of placing it, provided it has not already been shipped.
  • To cancel your order, please contact us at jagrutikolhe53@gmail.com with your order ID.
  • Once an order is shipped, it cannot be canceled.

2. Refund Eligibility

  • Refunds are only applicable in the following cases:
    • You received a damaged or defective product.
    • You received the wrong product.
    • The product was not delivered within the estimated delivery timeline (excluding delays due to natural calamities or logistic issues).

3. Non-Refundable Items

  • Products that have been opened, used, or tampered with are not eligible for a refund due to hygiene and safety reasons.
  • Refunds are not provided for buyer’s remorse or if you simply change your mind after the product has been shipped.

4. How to Request a Refund

  • Send an email to jagrutikolhe53@gmail.com within 48 hours of receiving the product.
  • Include:
    • Order ID
    • Photos of the product (in case of damage or incorrect delivery)
    • A brief description of the issue

5. Refund Process

  • Once your refund request is approved, the refund will be processed to your original method of payment within 7–10 business days.
  • Refund timelines may vary depending on your bank or payment provider.

6. Shipping Charges

  • Shipping charges are non-refundable unless the refund is due to our error (e.g., wrong or damaged product sent).

7. Contact Us

For any queries regarding returns or refunds, please contact: 📧 Email: jagrutikolhe53@gmail.com
📞 Phone: +91-81779 28023 (Optional)